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Orders ship at different times based on the shipping location. If your order is…
Shipping direct from our factory: 3 to 5 weeks
Shipping from our warehouse: 2-3 days
An LED Light Box or LED Light Panel: 7-10 days

Our systems automatically generate a tracking number once your order is shipped. Occasionally, this e-mail finds its way into your junk folder. If you are unable to find it there, don’t hesitate to contact us to get your tracking number.

We accept Visa, MasterCard, Amex, and Wire Transfers as payments. We will also accept a cheque mailed to our head office in Las Vegas. (Keep in mind that without Net 30, your order will be shipped only after the cheque is received).

Customers must have purchased from our company a minimum of three times before credit terms will be extended. Our products are custom made to the client’s specifications and cannot be resold if the order is cancelled once production has begun.

No. Duties and customs are the sole responsibility of customers. GLLS has no control over the assessment.

Unfortunately, we do not have any way of estimating duties or customs fees.

We charge actual shipping costs with no overage.

Yes. Contact your salesperson for assistance with this.

Assemblies are a service fee for installing the leads and end cap on the light and are not a physical product.

All of our solutions are custom to each client’s project, therefore we do not offer price lists.

LED Neon Flex

This could be caused by connection problems, or shorts along the fixture. Try connecting the fixture directly to power to see if the issue could be the decoder, and check for resistance (link blog post) along the circuit board.

“Round” on an LED Neon Flex quote indicates the profile of the light. It has a rounded top instead of a flat top.

If the unlit unit is at an end, the fixture is either assembled incorrectly or not cut directly on the cutting unit. If the unlit cutting unit is in the middle of the run, it could be that the light was twisted or the bending diameter wasn’t respected and the circuit board became damaged.

You will need to connect the 3 wire side of your fixture to the decoder, and the 2 wire side to power.

Yes, if you have purchased Snap Connector leads. Be sure to cut your fixture straight, directly along the cutting line, and correctly assemble the connectors. Note that if you choose to cut your lengths in the field rather than ordering pre-cut lengths, it will void your warranty for water ingression. The limited warranty will still apply to other warranty issues with the fixture not related to cutting.

This determines the side of the fixture the lead will be mounted on. It is mainly important in Seamless side exit leads. (add diagram of 01 and 02 ends)

There is no minimum order quantity on stock orders.

For Seamless lead orders, the minimum order quantity is 65.62 feet (20m)
For color jacketed orders, the minimum order quantity is 656.17 feet (200m)

The new Constant Current IC sees this problem under 19V. The first 3 LEDs are receiving more current than the last 3, causing an uneven dim.

No, our fixtures are ribbon lights, with a flexible circuit board inside, not wires.

Anvil cutters are required for straight, clean cuts in the field.

Seamless connectors are injection-molded at the time of manufacturing and are a guaranteed weather-tight seal. Snap connectors are a DIY option best for projects where the fixtures will be cut on-site. When properly installed, snap connectors are weatherproof.

Our standard mounting channel is fabricated with anodized aluminum. Our self-locking mounting channel is fabricated with the same anodized aluminum, with the addition of a special stainless steel locking clip. Our 2 inches mounting clip version of this channel is made of the same materials, just cut to size for curved installations. Our plastic mounting channel is made of a plastic poly-carbonate with UV inhibitors.

The white LEDs are tailor made by our LED supplier to ensure the color temperatures and color coordinates are in right range (3 steps MacAdam and color temperature range) even after the thick diffuser. They are not standard white LEDs we can easily source – that is the reason why our whites are more expensive than other colors.

Because of the requirements for lead wires, fixtures can be made no smaller than 3 cutting units.

At 77°F (25°C), the fixture will take 70,000hrs to lose 30% of its output, and 90,000hrs to lose 50%.
At 122°F (50°C), the fixture will take 50,000hrs to lose 30% of its output, and 70,000hrs to lose 50%.
This is based on our LM80 report and our UL Listing report.

Make sure the gauge of your V+ wire is large enough to avoid the drop. With Vivid RGB, the other 3 wires can be 1 gauge smaller than the V+.

LED Neon Flex has an IP rating of 68. This means our fixtures can be submerged up to 39in (1m) for 40 minutes. If the ends of your fixture are kept out of the water, the fixture can be safely installed submerged up to 39in (1m) of water. Due to the pressure of the water, the fixture should not be installed deeper without some form of casing to protect the fixture from the pressure.

The red wire is your voltage in wire, the other two are warm white and cool white. When connecting to a controller, connect your red wire to V+, and the other two to channel 1 and 2.

Constant Current circuits increase the lifespan of the LEDs. Our CC fixtures use better LEDS, and the voltage and current to the LEDs is managed better with an IC (integrated circuit) instead of a resistor. Our fixtures still require a CV power supply. CC power supplies will damage the CC fixtures.

The Vivid Pixel fixture will turn a solid blue when it is recieving power, but not data. Blue dots will be illuminated on the fixture when the data is connected to the signal output side instead of the signal input side.

IP 68 is the rating our fixtures have earned through rigorous testing. The 6 refers to protection against dust, and is the highest achievable number meaning our fixtures are dust-tight. The 8 refers to water ingress, and means the product is submersible up to 39in (1m) in water.

Dynamic white fixtures are capable of being set to specific color temperatures between warm white and cool white. DMX controllers and decoders are required to operate Dynamic White fixtures.

Our flexible PCB is off-center in the lights. Because of this, 01 ends and 02 ends require differently set pins to connect properly.

Our standard color jacketed Vivid S Pantone and RAL codes are as follows:
Red: Pantone – 711C RAL – RAL 3028
Green: Pantone – 3278C RAL – RAL 6024
Blue: Pantone – 2103C RAL – RAL 1012
Yellow: Pantone – 103C RAL – RAL 5000

LED Light Panel

White is Common Positive (+). The Red, Green, and Blue wires are Negative (-) connections to the Red, Green, and Blue LED channels.
For DMX controllers that have Ch 1, 2, 3 (etc.), the Red is Channel 1, Green is Channel 2, and Blue is Channel 3.

Red is Common Positive (+). The White and Yellow wires are Negative (-). White controls the brightness of the cool white settings, and Yellow controls the brightness of the warm white settings.

LED Light Panels have CRI and R9 values of 90 and above.

The face of the panel (the lighted surface) has a protective film which will have the warranty sticker attached. The back of the panel has a reflective backing and you will find the model number on it.

No – LED Light Panels do not come with mounting hardware. Clips and fasteners can be found online or in most hardware stores.

A closed face LED Light Panel has a slightly wider frame of 15mm, compared to an open faced panel with a frame of 8mm. An open faced panel provides more light but does come with a risk of hot spots.

The positive (+) wire on a static color temperature LED Light Panel will be a solid color, The negative (-) wire will be marked with dashes.

Typically, an LED Light Panel is only partly lit when it has been damaged. Flexing the panel will damage the circuit board, causing dark or miscolored areas depending on the panel type. The damage can be hard to detect at the time of installation, but it will worsen over time. It is always important to handle an LED Light Panel with care.

LED Light Panels can be ordered with a diffusion sheet on the lighted surface, but must be requested by the client. Please note that this diffusion sheet will NOT cover or hide the frame.

Lumen Maintenance (L70) of the LED Light Panels is around 50,000 hours (5.7 years at 24 hours of operation over 365 days). The SMP (Switch Mode Power supply), however, will only last between , 20,000-30,000 hours.

Yes, all of our fixtures are custom cut. See our spec sheets for maximum and minimum sizes.

The lead time for all LED Light Panels is between 7-10 days.

GLLS is not able to create organic shaped LED Light Panels due to the nature of our heatsync. Depending on the scale of the project, we may be willing to invest in special engineering to create an organic shape. Contact our sales team if you want to run your project by us for consideration.

Our LED Light Panels do not come in a frameless option. The LED Light Panel frame is an important part of the heat dissipation of the product and extends the lifetime of your product. However, we are able to remove the frame from any side of the panel that does not have LEDs.

LED Light Panels are dimmable using the proper controllers.

LED Light Boxes

LED Light Boxes can be ordered with a custom color frame. There is a minimum order quantity, however, of 200 units. Standard LED Light Box frame colors are Silver, Black, and Ivory White.

The positive (+) wire on a static color temperature LED Light Box will be a solid color, The negative (-) wire will be marked with dashes.

GLLS offers hard wire power supplies for LED Light Boxes intended for dimming. On non-dimming LED Light Box projects, we offer plug and play power supplies.

Lumen Maintenance (L70) of the LED Light Boxes is around 50,000 hours (5.7 years at 24 hours of operation over 365 days). The SMP (Switch Mode Power supply), however, will only last between , 20,000-30,000 hours.

Yes, all of our fixtures are custom cut. See our spec sheets for maximum and minimum sizes.

The lead time for all LED Light Boxes is between 7-10 days.

LED Light Boxes are dimmable using the proper controllers.

Power Supplies

If your power supply isn’t dimming correctly, check to make sure it’s an LED dimmer that is 0-10V. Otherwise, it could be underloaded. The total wattage of the fixture must be within 60% of the power supply.

If your power supply isn’t diming, ensure that your dimmer is for LEDs, and that the power supply is not underloaded.

The dimming wires on a power supply are the White and Blue wires.

You should never tear the dimming wires out of your power supply. Instead, you can tape or cap each wire separately. If you do not separate them when capping them off, it will set the dimming to 0% and your fixture will not light up.

The power supplies provided do not come with a wall plug due to the variety of different outlet configurations and standards around the world.

GLLS recommends that fixtures that need to be powered from both ends be powered from the same power supply. This is recommended so that in the event of one of the power supplies failing, the fixture will not be damaged by voltage drop.

The input voltage range for the HLG power supplies is 90VAC to 305VAC.

The HLG power supplies are not UL listed but they are UL Recognized components for use in hazardous (Classified) locations.

HLG power supplies rated for 100W or lower are Class 2 rated.

The distance between the power supply and light fixture is dependent on the length and current draw of the fixture. In theory, the fixture can be any distance away from the power supply if the AWG of the wire used is increased to prevent a voltage drop of more than 10% of the fixtures required voltage.

The power supplies can be placed in an enclosure. Its important that the temperature inside the enclosure does not exceed the maximum rated ambient temperature of the power supplies which is 90°C.

Power supplies should not be stacked on top of each other and should be 10-15cm apart to keep proper ventilation around the power supplies.

Multiple devices can be connected to one power supply if the maximum current draw is not exceeded. The maximum current varies per HLG model.

GLLS recommends the Lutron Diva dimmer, but any 0-10V LED dimmer will work.

Meanwell power supplies are not rated for wet locations. We recommend using a Nema box or similar water-tight product.

You cannot RMA a power supply without first providing adequate images of the power supply being tested to our warranty department. 99% of power supplies that are returned are not damaged, but simply need to be reset.

It is possible to power our fixtures with a battery as they accept DC voltages. It is, however, difficult to find a battery the correct size for the fixture. 12V car batteries could be used with our 12V products, but a 24V battery for our more common 24V fixtures could be difficult to find.

It is possible to connect multiple fixtures to one power supply as long as you have accounted for the wattage rating. We recommend using a power supply rated for 10-15% higher wattage than your draw.

HLG power supplies have a seven-year warranty.

The following table shows Meanwells recommendations for how many HLG power supplies that can be connected to one Miniature Circuit Breaker S200 series manufactured by ABB.

The largest power supply GLLS sells is the HLG-320H power supply.

GLLS light fixtures are only compatible with constant voltage power supplies.

The HLG power supplies are extremely reliable and rarely fail before their seven-year warranty.

HLG power supplies are IP67 rated but should be installed in a weatherproof enclosure for use in outdoor applications.

Barrel connectors can be purchased as a separate item and wired to the power supply by the installer.

AC/L and AC/N is the AC line and neutral (respectively) from the wall outlet to the input of the power supply.

DMX

Please ensure the DMX input wires connecting the DMX controller to the DMX decoder are correct. Often, lights will show as white when the positive (+) and negative (-) wires are reversed.

When a light fixture shorts, the power supply will turn on and off rapidly and cause a strobing effect. Listen to the power supply; if you hear a ticking, it is being overloaded due to a short in the light.

GLLS does offer mini DMX controllers, but they have limitations. A mini DMX controller can only control 40ft (12.19m) of 4 wire Vivid RGB, and 50ft (15.24m) of Vivid Pixel. We are currently researching options that can control longer lengths of fixture.

With a mini remote, custom colors are very difficult to program, and shows are not really possible to save. With a Slesa, you can very easily program custom colors and save multiple shows that you can switch between. You can also manage multiple control zones at once with a Slesa, whereas the mini controller will only work on the zone it’s synced with.

You have two options to connect one Dimwheel to multiple decoders. Option one, the easier way to connect them, is to connect one Dimwheel to one decoder’s DMX IN. Connect the second decoder by connecting its DMX IN to the first decoder’s DMX IN. Repeat this for each decoder.

The second option is to connect a separate wire from the Dimwheel to each decoder. This can be difficult depending on the number of decoders you have, and the number of wires you need to fit into one terminal.

To connect multiple decoders to one Slesa, connect the Slesa to the first decoder’s DMX IN. Connect the first decoder’s DMX OUT to the second decoder’s DMX IN. Repeat this for each decoder.

Note: Please ensure that pin 2 is connected to Data -, and pin 3 is connected to Data + of the decoder.

Our on-site service calls are $150USD per hour.

What our happy clients had to say about our services:

“I am so pleased with this product. Thanks guys, keep up the good work! Led Neon Flex is both attractive and highly adaptable.”

TREVAR B.,

“I will recommend you to my colleagues. We’ve used led Neon Flex for the last five years. Led Neon Flex is great. It really saves me time and effort. led Neon Flex is exactly what our business has been lacking.”

CORNELIA B.,

“No matter where you go, Neon Flex is the coolest, most happening thing around! It really saves me time and effort. Neon Flex is exactly what our business has been lacking.”

MARSHA L.,

“I will recommend you to my colleagues. Led Neon Flex impressed me on multiple levels. Best. Product. Ever! Your company is truly upstanding and is behind its product 100%.”

SHAYLYNN D.,

Our Core Values

We have been in the lighting industry for over ten years with many notable clients. We work hard to provide energy-efficient, Eco-friendly LED solutions to traditional lighting. Our products are attractively designed so you don’t have to sacrifice appearance for efficiency.

Meet The Sales Team

Our sales team are happy to answer any questions you may have regarding LED Neon Flex and our other products. Curious about lead time? Concerned about compatibility? Don’t hesitate, we’re here to help!

Jeremy Melanson
Account Manager
Toll free: 1.888.580.6366
Ext. 708

Christine Gautreau
Senior Account Manager
Toll free: 1.888.580.6366
Ext. 1002

Marc Leblanc
Senior Account Manager
Toll free: 1.888.580.6366
Ext. 1003

TRUSTED BY MAJOR BRANDS

We have been in the lighting industry for over ten years, and have had our products used by the Oscars, Sephora, Disney, Microsoft, and many more!

GLLS New Colored Slogan Logo No Ring

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